Refund policy

Returns

Returns for Perishable Goods

We do not accept returns for perishable or personal care goods which have been opened (for example: soaps, liquids, powders).

Return Due To Change Of Mind

We (ECO-AUSSIE) will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping via the same carrier that was used to deliver the items (unless we advise otherwise in the return request).

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

We will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns

We will will honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of the items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect us to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit